FAQ

Why buy from Matchmaker?

You can find the dress of your dreams at a super discount, within a collection of more than 100 dresses available. All of our dresses go through different curation filters to ensure the best possible quality and condition.

Why sell my dress with you?

When you leave us your dress, we will take care of everything:

· Photography, promotion and exhibition of the dress

· Offer on the website

· Payment collection

· Dress care

· Advice on the offer price

How can I schedule an appointment?

· Visit our online Catalog casamenter.mx/catalogo and select your 5 favorite dresses

· Write to us via WhatsApp at 9999 97 73 05

(We offer appointments Monday to Friday from 10am-2:30pm and 4:30-7:30pm and Saturdays from 10-2pm)

· Invite 3 very important people to you

· Visit us at the time and day you have chosen and enjoy a very special moment

How do I know what size I am?

You can calculate your size using our guide https://www.casmentera.mx/guia-de-tallas

*The measurements we use are in cm.

Get a tape measure and learn to take your measurements yourself!

How often do new dresses appear?

Every week we will be publishing new products!

How long does it take to receive my shipping waybill?

You will receive an email within 24 to 48 Business Hours. We recommend that you check your UNWANTED or SPAM emails, so that you can keep an eye on your guide.

It is very important to correctly write the street, house or apartment number, neighborhood, zip code, building name and references. We are not responsible for the time and expense these corrections take and/or if this leads to the loss of the package.